FREQUENTLY ASKED QUESTIONS

 

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Are my dates guaranteed?

No, all dates given are estimates and projections. For this reason we ask that you give us the earliest possible date you would be willing to release the vehicle, even though it may not be your preferred date. Genesis TSI will also typically call you the afternoon or evening before your pick up and delivery (they won't just show up unannounced, and if they do we want to hear about it). However, carriers are out on the road battling traffic, weather and any number of other factors that can and do throw it off their pickup and delivery projections from time to time.

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Can I pack items in my car?

Officially, no. The Department of Transportation may impose a fine if they see a vehicle stuffed full of personal items and the carrier will most likely pass that fine on to you, if they allowed you to leave them in there in the first place, that is.

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How long does transport take?

The average transit time from pick up to delivery on any vehicle going coast to coast will be between one and two weeks. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.

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How much lead-time is necessary?

There is no “set” amount of necessary lead-time. Whatever you can give is great, but don't worry if you have to hold off until the last minute, if your move is priced correctly, it will usually get picked up within a day or two of your first available date.

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Is my vehicle insured?

Your Vehicles, Our trucks and our trailers are all covered by the requisite amount of insurance and that it is up to date. There is never any additional cost to the customer for this coverage, and their insurance is primary.

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What if my vehicle is damaged?

Damage is rare, but unfortunately it does happen. The single most important thing for you to do if your vehicle is damaged is to note the damage on your final bill of lading report when you receive the vehicle.

The bill of lading is the report that the driver will fill out on pickup, denoting if there is any pre-existing damage. Any damage that occurs in transit must be entered on this report on delivery. Failure to do so could seriously hinder your damage claim, so we cannot stress this enough. Look your vehicle over thoroughly when you receive it. The bill of lading is a document that releases the carrier of liability once signed at delivery.

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What kind of carrier is it?

We do open vehicle transport. The majority of cross country moves will be on an 8-10 car carrier, the kind that you see new cars on all of the time. The smaller 2-3 car carriers will tend to do shorter, more “localized” shipments.

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Who will be delivering my Vehicle?

Genesis Transportation Services Inc. is the actual carrier and WE will be delivering your vehicle on one of our 30+ trucks. There are an equal amount of carriers who sell themselves on the fact that they have a truck or two but are not being honest about the fact that they broker out 90% of the orders they book. We use only our trucks and trailers. Here is a quick easy way to tell, if a company takes an up front fee, whether they call it a deposit or any other name, they are a broker. Carriers do not take any payment until the vehicle is delivered.

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Is it door to door?

Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.

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Do I have to be there or can someone else give/receive my vehicle?

The carrier will contact whomever you tell us to contact, whether it is you, a friend, a dealer, etc. There is no “power of attorney” necessary. Someone simply needs to be present on both ends to sign the Bill of Lading, we do not recommend leaving the car unattended as you will not have the necessary verification for your damage insurance coverage if the Bill of Lading is not signed on both ends.